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IEC 20000-1 Information Technology Service Management (ISO)

IEC 20000-1 Information Technology Service Management (ISO)

N500,000
About the Course

This course specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this training include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value.

Key Features
Service management system (SMS)
ISO/IEC 20000-1 requirements
Service planning and delivery
Continuous improvement
Course Objectives
  • Implement SMS frameworks
  • Meet ISO/IEC 20000-1 standards
  • Plan and deliver IT services
  • Drive continuous service improvement
Who Should Attend
All LevelsIT service managersIT professionalsQuality managers
Course Modules
Module 1: SMS Fundamentals
Module 2: ISO/IEC 20000-1 Standards
Module 3: Service Planning & Design
Module 4: Service Delivery
Module 5: Continuous Improvement
Dates & Times

Weekday Classes

May 6-10, 2025
July 8-12, 2025

Weekend Classes

June 1-2, 8-9, 15, 2025
Venue

Global HSE Training Academy, Lagos

Payment Options

We offer flexible payment options to make enrollment easy for you.

Bank Transfer

Transfer directly to our bank account and send proof via WhatsApp.

Bank: Zenith Bank

Account: 1310577378

Online Payment

Pay securely with your debit/credit card via Paystack.

Cards • Bank Transfer • USSD

Registration & Payment Instructions

Follow the steps below to secure your seat in this course

Registration Procedure
  1. Pay the training fee before the official start date.
  2. Upon confirmation, an electronic receipt will be sent to your email.
  3. Commence your training at the Globl HSE ACADEMY on the scheduled date.
Payment Information

Account Name:Global HSE Training Academy Ltd

Bank:Zenith Bank

Account Number: 1310577378

Payments can be made via bank deposit/transfer or directly on our website using the registration payment links (where available).

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Payment Disclaimer

Please do NOT make payment to any account other than the one stated above.

For confirmation or alternative payment options, call 07044870083 before making any transfer.

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Upcoming Classes
May 6-10, 2025
Weekday Schedule
July 8-12, 2025
Weekday Schedule