IEC 20000-1 Information Technology Service Management (ISO)

N500,000

About the Course

This course specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this training include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value.

Key Features

Service management system (SMS)

ISO/IEC 20000-1 requirements

Service planning and delivery

Continuous improvement

Course Objectives

Implement SMS frameworks
Meet ISO/IEC 20000-1 standards
Plan and deliver IT services
Drive continuous service improvement

Who Should Attend

All LevelsIT service managersIT professionalsQuality managers

Course Modules

Module 1: SMS Fundamentals

Module 2: ISO/IEC 20000-1 Standards

Module 3: Service Planning & Design

Module 4: Service Delivery

Module 5: Continuous Improvement

Dates & Times

Weekday Classes

May 6-10, 2025

July 8-12, 2025

Weekend Classes

June 1-2, 8-9, 15, 2025

Venue

Global HSE Training Academy, Lagos

Payment Options

Bank Transfer

Account Name: Global HSE Training Academy Ltd

Account Number: 1310577378

Bank: Zenith Bank

Online Payment

Secure online payment via Paystack (Coming Soon)

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Upcoming Classes

May 6-10, 2025

Weekday Schedule

July 8-12, 2025

Weekday Schedule